Using Intelligent Agents for Exportation of E-Services

This paper characterizes the complexity of a knowledge worker’s environment in today’s business enterprise. This environment, with its ever-changing landscape of tasks, processes, tools, and technologies are making prohibitive demands on the knowledge worker’s time and attention. To aid in the successful navigation of this complex environment, this paper examines usage of software agent for e-service Software agent technology is still an emerging technology, although, agent based software design is still in its infancy. Software agents have just started to be used in the e-commerce domain, and they are already beginning to create a series of new possibilities for this field. Agents can be used to automate, as well as to enhance many stages of the traditional consumer-buying behavior process. This paper proposes a software engineering approach to the design of agent mediated e-commerce systems, through the definition of an object-oriented framework.